Returns & Refunds Policy

Last updated: 1 November 2025

We aim to deliver lawn and garden services that exceed expectations. If something isn't right, this policy explains how we handle cancellations, rescheduling, and refunds.

1. Service Cancellations

• Please provide at least 24 hours' notice if you need to cancel or reschedule a scheduled service.
• Cancellations with less than 24 hours' notice may incur a call-out fee to cover travel and scheduling costs.
• Where extreme weather prevents us from working safely, we will reschedule at no additional cost.

2. Refund Eligibility

• If we are unable to deliver the agreed service and an alternative date cannot be arranged, you are entitled to a full refund.
• For prepaid maintenance plans, unused visits can be refunded on a pro-rata basis, less any discounts applied for upfront payment.
• Service dissatisfaction will be handled with a rectification visit before a refund is considered.

3. Requesting a Refund

To request a refund or discuss an issue with a completed service, please contact us within seven days of your appointment. Provide your booking details, the service date, and a brief explanation so we can respond promptly.

4. Deposits & Special Projects

• Large landscaping projects may require a deposit to secure materials and labour.
• Cancelled projects after materials have been ordered may forfeit part or all of the deposit to cover incurred costs.
• We will always provide an itemised summary of any deductions.

5. Contact Us

Phakchim
100 N Almaden Ave Suite 171
San Jose, CA 95110
United States

Email: info@phakchim.world
Phone: +14089097455

We are committed to resolving concerns quickly and fairly. Please reach out so we can help.